There was a time when online shoppers accommodated delivery times and locations but, over time, they have demanded faster and increasingly flexible deliveries.
This is why running an eCommerce is an increasingly complicated job because it has implications in both the physical and digital worlds.
The eCommerce platform, suppliers, warehouse and couriers must be a well-oiled gear. If it used to be the users who had to adapt, now eCommerce companies have to adapt their structure to allow shoppers to receive their packages at different times and locations based on their busy schedules of the day.
GEL Proximity was created to help eCommerce and Logistics Operators bridge the eCommerce Logistics Gap so here are the top 5 trends 2020 examined.
The top 5 trends 2020
- Online shoppers demand diverse delivery methods influencing 24% of abandoned carts.
- The ability to choose a courier influences 12% of abandoned carts.
- The ability to choose delivery date and time is important to 69% of Italians.
- Quick delivery ranks first among the services requested. Particularly between 30 minutes and 24h. 37% of Italians are also willing to pay more for faster delivery.
- The use of Pickup Points allows people to arrange the pickup of parcels according to their commute. No more constraints, no more long lines at the post office for a missed delivery. In fact, parcels are picked up at newsstands, supermarkets, automated lockers, or click-and-collect stores.
In America, the use of drones for delivery is already allowed, there are smart glasses for augmented reality in distribution centers, workflow scheduling, load building, RFId, Sensoristics, document dematerialization and other new technologies related to the world of logistics.
One just needs to get informed and stay ahead of the curve.
